VIlI. Troubleshooting

Before you contact your local service center, please read the following tips carefully.

NOTE: if the antenna is covered with snow or the RF signal is weakened by heavy rain, the quality of
audio and video may become temporarily poor. If you experience poor audio and video quality due
to bad weather conditions, please check if your satellite antenna is oriented in the original direction.
And see if it is covered by snow. Also, check if your LNB is not damaged.

1. No video on TV

Check first if the product is powered on and in operation mode.
Check if the video cable is properly connected between TV and Vu+.
Check if the satellite cable is properly connected to Vu+.
Check if the selected channel is currently on air.
Check if the selected channel is encrypted and if you have a corresponding access smartcard.

2. Problem with audio quality

Check if your audio cable is connected correctly.
Check the volume level of your TV and Vu+.
Check if Vu+ or TV is on mute.
Check the audio option if it is correctly selected for the program that you are currently watching.

3. Remote control problem

Check if the batteries are correctly mounted.
If your remote control has been used for long, change the batteries.
Point the remote control directly toward Vu+.
Make sure that nothing blocks the front panel display.

4. Channel search problem

Make sure if tuner configurations are all correctly made.
Check if the antenna cable(s) are properly connected.

5. Encrypted channel viewing problem

Check if you have the appropriate Smartcard and/or CAM.
Take the Smartcard and CAM out and re-insert them to re-initialize.
Check if your system correctly detects the smartcard and CAM.

6. Recording problem (Recording Function is Optional)

Check if the HDD has a sufficient space for recording.
Check if there is a conflict between recording timer.

7. Noise

Vu+ has an integrated FAN. This may create a noise but is inevitable to make sure the safety of
the product.
Also, when HDD is running, you may hear a noise.